Terms and Conditions
These terms and conditions govern the contract between the individual(s) purchasing the travel event services and East African DIscovery to the exclusion of all other terms and conditions, save for those implied by law. No variation to these terms and conditions shall be valid unless given in writing by the director of East African Discovery.
Acceptance of booking
The person who signifies their acceptance of a booking does so on behalf of persons under their authority, which means that all group members are equally bound by these terms and conditions.
The subject of these terms
All quotations provided or bookings made with East African DIscovery are subject to these terms.
To secure a booking, a non-refundable deposit is required which shall be the sum of 30% of the land arrangement costs, plus the full amount for the gorilla permits, the chimpanzee permits, and all flight tickets for each person in the group.
The full amount owed by the client to the company shall be payable not less than six weeks prior to the date of departure. If the full amount is not paid in due time, the company reserves the right to treat the booking as cancelled. The company will not be held responsible for price changes or over-bookings in the time between booking and receiving the deposit. Bookings made within six weeks of the departure date must be paid in full immediately. Payments can be made by bank transfer to the company bank account in Uganda. Transfer costs are to be paid by the client(s). Payments with credit or debit cards are not possible.
Cancellation by East African Discovery
The company reserves the right to cancel the event or any part of it for any of the following reasons:
- If the company or its supplier(s) regard adverse weather conditions or other safety concerns as unacceptable and which cannot reasonably be overcome.
- If the company reasonably believes that you may cause harm or damage to its reputation or to the reputation of its suppliers or to property belonging to its suppliers.
- If a company supplier or suppliers is/are unable to host the event for any reason.
- If changes you wish to make to the booking mean it is uneconomical or impractical to hold the event.
Should the company cancel an event, it shall be rescheduled for a mutually convenient date, or a refund shall be provided to the client.
Save as above, the company shall be under no further liability to the client for cancellation of the event or any part of it. If, due to reasons beyond our control, an event is unable to take place due (but not limited) to the closure of premises, the ceasing of trading, or a change in supplier’s management, the company will provide the client with an alternative event and if this does not prove possible, shall refund the cost of the event.
Cancellation by client(s)
The cancellation of a booking by the client must be made in writing. The amount of the cancellation fee is calculated according to the date on which the company receives the written cancellation notice:
- Between 6 weeks and 28 days before the departure date, the cancellation fee is 30% of the land arrangement plus the full cost of gorilla permits, chimpanzee permits and flights.
- 27 to 14 days before the departure date, the cancellation fee is 75% of the total cost of the booking plus the full cost of gorilla permits, chimpanzee permits and flight portions.
- 13 to 7 days before the departure date, the cancellation fee is 90% of the total cost of the booking plus the costs of gorilla permits, chimpanzee permits and flight portions.
- Within 1 week of the departure date, the cancellation fee is 100%.
- Cancellation before the deposit has been made will not incur any fees.
Cancellation of clients joining a group
If one or more clients of a larger private group cancel a trip, they will be charged their part of the shared costs for that group trip, so that the rest of the group will not face any price increase. This amount is in addition to the general cancellation fees.
Cancellation, medical and repatriation insurance is compulsory for all East African Discovery events, and it is the client's responsibility to arrange such insurance through the client’s broker. It is strongly recommended that clients also take out insurance to cover emergency travel and accommodation, lost baggage and any other cover the clients deem fit. Other than compulsory insurance, the decision of which insurance coverage he/she obtains is solely the responsibility of the client.
Alterations made by Client(s)
The company shall try to accommodate any reasonable changes the client wishes to make to the event. Alterations and amendment requests should be made with the company and not with end suppliers. And such requests should be made in writing to the company with the consent of the rest of the group. These changes shall not be deemed accepted until confirmed in writing by the company. If the client wishes to increase or decrease the number of persons participating in the event, this may incur an additional charge. The company cannot guarantee that the change to the price will be pro-rata, but will instead depend upon the arrangements the company is able to make with its suppliers. Subject to the company’s written agreement, the client may transfer a booking to a person who satisfies all the conditions applicable to the event.
Alterations made by East African Discovery
When requested accommodation is fully booked or otherwise unavailable, the company reserves the right to change the accommodation to accommodation of the same standard in the same area. This change must be communicated to the client.
Fare increases may occur due to any increase in airline tariffs, fuel costs, game reserve fees, or fluctuation of exchange rates. The company reserves the right to modify the fare and add a surcharge. Should any clients refuse to accept and pay such a surcharge, the company reserves the right to cancel the tour and retain full payment.
The client acknowledges that it is solely his/her responsibility to ensure that he/she is in possession of the necessary travel documents that may be required in respect of the proposed tour and itinerary as well as all health and other certificates that may be required.